Privacy Policy

1. Introduction

TractionDesk, Inc. ("TractionDesk," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our voice-powered AI workflow automation platform and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

• Account Information: Name, email address, company name, and password when you create an account.
• Usage Data: Information about how you use TractionDesk, including workflows created, campaigns run, and features accessed.
• Voice Data: Voice commands and audio recordings when you use our Voice AI Agent feature (processed for command execution only).
• Integration Data: Data from connected third-party services (HubSpot, Google Analytics, social media accounts) that you authorize us to access.
• Content Data: Images, videos, copy, and other content generated through our platform.
• Payment Information: Billing details processed through our secure payment providers.

3. How We Use Your Information

We use information that we collect about you or that you provide to us:

• To provide, maintain, and improve our platform and services
• To process and execute your workflow automations and campaigns
• To personalize your experience with AI-generated content matching your brand
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To analyze usage patterns and improve our platform

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
• Third-Party Integrations: With services you explicitly connect (HubSpot, Google, X/Twitter, etc.) based on your authorization.
• AI Processing: With AI service providers (OpenAI, Google) for content generation—data is processed according to their enterprise data policies.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise these rights, please contact us at privacy@tractiondesk.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

9. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: