AI phone agents that book, remember, and never miss a lead.
Handle outbound and inbound calls across every location — qualifying leads, scheduling appointments, answering questions, and following up — with the personality and knowledge of your best front-desk staff, at scale.
Languages supported
Response time
Availability, zero hold time
The Problem
Your front desk is your bottleneck.
Every missed call is a missed booking. Every slow follow-up is a lost lead. And when you're running 10, 50, or 200+ locations, the math gets brutal.
of calls to local businesses go unanswered during peak hours
of callers won't leave a voicemail — they call the next business
per year in unreturned leads per location for the average franchise
Hiring more staff doesn't scale. Training is inconsistent. Turnover is constant. You need something that works 24/7, across every location, with the same quality every time.
The Solution
Build AI agents as capable as your best employee — in minutes.
TractionDesk's Agent Builder gives you a complete environment to design, configure, test, and deploy AI voice agents that handle real phone conversations with real customers. Each agent is a fully configurable persona with its own voice, personality, knowledge, and memory — not a generic chatbot reading a script.
Capabilities
Everything your agent needs to handle any call.
Identity & Voice
Choose from 9+ natural-sounding voices, set a preferred language from 40+ options, and add ambient background audio to make calls feel like they're coming from a real office or reception desk.
- Custom avatar and display name per agent
- Voice selection with gender, accent, and personality options
- 40+ language support including auto-detect mode
- Background noise settings (Office, Café, Restaurant) for environmental realism
Behavior & Conversation Control
Configure the agent's personality prompt, control interruption sensitivity, set whether it waits for the caller to speak first, and define the communication style.
- Global prompt shaping the agent's personality and knowledge boundaries
- Interruption threshold (50ms–500ms) for response pacing
- Tone presets: Professional, Casual, Friendly, Urgent, Empathetic
- Wait-for-greeting toggle and noise cancellation
Conversational Pathways
Define conditional routing rules that detect what the caller needs and steer the conversation to specialized flows — billing, scheduling, product questions, or complaints.
- Condition builder with label, description, and pathway assignment
- Version control on pathways — test changes before going live
- Start node selection — enter the pathway at any point in the graph
- Multiple conditions per agent for billing, scheduling, FAQ, and escalation
Knowledge Base
Connect knowledge bases so your agent can answer questions about services, pricing, policies, and promotions — without hardcoding responses.
- Three ingestion methods: raw text/Q&A, file upload, and website URL scraping
- Connect multiple knowledge bases per agent
- Brand context fields for ground truth
- Independent sync and update for each knowledge source
Tools & Integrations
Connect external tools so your agent can check availability, book appointments, reschedule, look up account information, and trigger workflows — all during the call.
- Built-in integrations: Cal.com, Salesforce, Slack, and custom APIs
- Three parameter modes: Agent Mode, Manual Mode, Linked Mode
- Tool speech — define what the agent says while executing actions
- Timeout and caching controls for reliable tool execution
Persistent Memory
Every caller is recognized. Every conversation continues where it left off. Names, preferences, order history, and open follow-ups persist across calls and channels.
- Automatic contact creation — callers matched by phone number
- Rolling conversation summaries maintained after each interaction
- Structured facts: key-value info (name, timezone, preferences) that persists
- Cross-channel: same contact recognized across voice and SMS
Post-Call Intelligence
After each call, TractionDesk captures the full transcript, AI-generated summary, extracted variables, call outcome classification, cost, and memory changes.
- AI outcome classification: booked, callback, not interested, rescheduled
- Speaker-labeled, confidence-scored transcripts with citation extraction
- Extracted variables: dates, names, emails, intents pulled automatically
- Per-call cost tracking for ROI analysis
Live Call Monitoring
Real-time webhook events push call status updates to your dashboard instantly — no polling, no refreshing. Know the moment a call connects, transfers, or ends.
- Push-based call status updates (started, ended, transferred)
- Live call indicator on lead detail pages
- Instant status transitions within seconds
- Test call capability from the preview panel
How It Works
From zero to live calls in three steps.
Build Your Agent
Set the voice, personality, knowledge, and tools in the Agent Builder. Configure pathways for different conversation types. Test with a live call from the preview panel.
Connect to Your Workflows
Assign agents to automated workflows that trigger calls based on lead status, scheduling rules, or custom conditions. Or use them for inbound numbers at any location.
Monitor and Optimize
Watch calls in real time, review transcripts and outcomes, see what your agents learn from each conversation, and iterate on prompts and pathways based on real data.
Comparison
Not another IVR. Not another dialer.
Use Cases
Built for every call your franchise handles.
Appointment Confirmations
A warm, professional voice confirms upcoming appointments for every location. Reduce no-shows before they happen.
Lead Qualification
Inbound callers are qualified with natural conversation, not phone trees. Service interest, schedule preference, and contact info captured automatically.
No-Show Follow-Up
Missed appointment? The agent calls within the hour to reschedule, with full context of the original booking and caller preferences.
Membership Retention
When a cancellation call comes in, the agent responds with empathy and retention offers calibrated to the caller's history and sentiment.
After-Hours Coverage
Every call after closing is handled with the same intelligence as business hours. Bookings confirmed, questions answered, follow-ups scheduled.
Multi-Location Dispatch
One phone number routes through condition-based pathways to handle scheduling, billing, and emergency requests for any location in the system.
Common Questions
Questions from franchise operators.
Stop losing leads to missed calls.
Build your first AI voice agent in under 10 minutes. No code required. Deploy across every location with the same quality, every time.
Typically responds within 1 business day.